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2014 Best
Contact Management Software Review
REVIEWS AND COMPARISONS
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Displaying 2 - 10 of 11 « prev | next »
Ratings
Overall Rating
Contact Management
Sales & Marketing
Employee Tracking
Ease of Use
Help & Support
10.00
9.73
9.13
8.85
8.77
8.53
8.50
8.28
7.15
6.85
6.60
10.00
10.00
8.75
8.75
8.75
8.13
8.13
8.75
7.50
9.38
6.88
10.00
10.00
9.38
8.75
8.13
9.38
8.75
6.88
6.88
6.25
5.63
10.00
9.38
8.75
9.38
9.38
8.13
9.38
9.38
6.88
5.00
6.25
10.00
9.38
9.38
8.13
8.75
8.75
7.50
7.50
7.50
5.63
6.25
10.00
9.38
10.00
9.38
9.38
8.13
8.75
9.38
6.88
6.25
9.38
Contact Management
Maximum Users
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
 
Unlimited
Unlimited
Unlimited
5
Maximum Contacts
Unlimited
Unlimited
 
Unlimited
Unlimited
Unlimited
 
Unlimited
 
Unlimited
10,000
Maximum Storage Space
Unlimited
Unlimited
2GB/5 Users
Unlimited
 
50GB
 
Unlimited
 
Unlimited
10GB
Maximum Departments
Unlimited
Unlimited
Unlimited
Unlimited
 
 
 
5
 
Unlimited
5
Email Integration
 
Import Data
 
Customer Portal/Account
Customer Interactions
Case Management
 
 
Contact Timelines
Workflow Automation
 
 
 
File Sharing
 
Real Time Sharing
 
 
 
 
Document Management
 
 
Dialing Capabilities
 
 
 
 
 
Invoicing
 
 
 
 
 
 
 
Host Options
Cloud-Based
On-Premise
 
 
 
 
 
 
 
Mobile Access
Sales & Marketing
Sales Collaboration
Competitor Tracking
 
 
 
 
 
 
 
Email Marketing
 
 
 
Sales Automation
 
 
 
 
Lead Follow-up
 
 
 
Lead Generation
 
 
 
 
Vendor Reports
 
 
 
Sales Quotes
 
 
 
 
Inventory Management
 
 
 
 
Product Purchase Reports
 
 
Order Tracking
 
 
 
 
Forecasting
 
 
 
 
 
Employee Tracking
Employee Tracking & Support Applications
 
 
Group Calendar
 
Performance Tracking
 
Performance Reviews
 
 
 
 
Employee Profiles
 
 
 
 
 
Knowledge Base
 
 
 
Social CRM
 
 
 
 
 
 
 
 
Ease of Use
User-Friendly Score
100%
95%
95%
90%
90%
85%
80%
85%
75%
70%
65%
Easy-to-Locate Icons & Tabs
 
 
Embedded Helps
 
 
 
 
 
Mobile App
Custom Data Fields
 
 
 
 
 
Help & Support
Online Tutorials
 
Phone
Email
Social Media
 
 
Live Chat
 
 
 
 
 
 
 
 
FAQs
 
System Compatibility
Internet
Windows 8
 
 
 
 
 
 
 
 
 
Windows 7
 
 
 
 
 
 
 
Windows Vista
 
 
 
 
 
 
 
Windows XP
 
 
 
 
 
 
 
Mac OSX